Scope of This Policy
This Refund and Return Policy applies to all digital products sold by Wellness4Life LLC, including:
- Online educational video courses
- Downloadable PDF files and supplementary course materials
- Access credentials or license keys provided upon purchase
Because our products are delivered electronically and course access is granted immediately upon payment, they are generally not subject to return. The specific conditions under which a refund may be requested are set forth in Section 4 below.
Pre-Purchase Course Preview
Before making a purchase, customers are provided with a full video description and preview of the course content directly on the product landing page. This preview gives you a clear and accurate representation of:
- The topics and subject matter covered in the course
- The format and structure of the video lessons
- The types of downloadable PDF materials included
- The overall scope and learning outcomes of the program
Checkout Acknowledgment Requirement
To complete your purchase, you are required to actively check a box on the checkout page confirming the following:
This acknowledgment is a required condition of purchase. It is logged with a timestamp at the time of your transaction and constitutes your agreement to the terms of this policy. Purchases cannot be completed without this confirmation.
Refund Eligibility
48-Hour Refund Window (No Content Accessed): A full refund may be requested within forty-eight (48) hours of the original purchase date, provided that no course content has been accessed — meaning no videos have been streamed or downloaded and no PDF files have been opened or downloaded.
After Content Is Accessed: Once any course video or downloadable file has been accessed, the purchase is final and no refund will be issued under any circumstances, including but not limited to:
- Change of mind or dissatisfaction with content
- Failure to complete the course
- Purchasing by mistake after content has been opened
- Discovering similar content available elsewhere
- Personal or scheduling conflicts preventing continued use
Technical Access Issues — Our Commitment to You
We understand that technical problems can occur, and we take them seriously. If you are unable to access your purchased content due to a technical issue on our platform, our first and primary commitment is to resolve the problem and restore your access as quickly as possible.
| Situation | Detail |
|---|---|
| Problem Reported | "I can't access my course" / "The videos won't load" / "I didn't receive my login" |
| Our Remedy | We will diagnose and repair the issue and restore full access to your purchased content at no additional charge |
| Timeframe | We will respond within 1 business day and work to restore access as promptly as possible |
| How to Report | Email [email protected] with your order number and a description of the issue |
Duplicate Charges & Unauthorized Transactions
The following situations are addressed promptly and handled separately from our standard no-refund policy:
| Situation | How We Handle It |
|---|---|
| Duplicate Charge | If your account is charged more than once for the same product in a single transaction event, the duplicate charge will be refunded in full. Please provide your order number and bank/card statement showing both charges. |
| Unauthorized Transaction | If you have credible evidence that a purchase was made on your account without your knowledge or authorization, please contact us immediately and also report the transaction to your card issuer directly. |
How to Submit a Refund or Support Request
All requests must be submitted by email within the applicable timeframe. Please include the following information:
- Your full name and the email address used at checkout
- Your order number (found in your purchase confirmation email)
- The date of purchase
- A clear description of your request or issue
- Any supporting documentation (e.g., screenshots of error messages, bank statements for duplicate charge claims)
Oak Brook, IL 60523
Credit Card Disputes & Chargebacks
If you initiate a chargeback or payment dispute with your credit card issuer without first contacting Wellness4Life LLC, we reserve the right to provide your card issuer with documentation demonstrating that:
- The purchase was completed knowingly and in accordance with this policy
- A pre-purchase course preview was available and displayed on the product page
- A required acknowledgment checkbox confirming understanding of the no-refund policy was checked at the time of checkout
- Platform access records confirming whether and when content was accessed
Governing Law
This policy is governed by the laws of the State of Illinois. By purchasing from Wellness4Life LLC, you agree that any disputes arising from this policy shall be subject to the jurisdiction of the courts of Cook County, Illinois.
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws that cannot be waived by contract.
Policy Updates
Wellness4Life LLC reserves the right to modify this Refund and Return Policy at any time. Changes will be posted on our website with an updated effective date. Your continued use of our products or services following any such change constitutes your acceptance of the revised policy.
This policy was last reviewed and updated on June 1, 2026.